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Apolla FAQ's and Help logo

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Order & Shipping Questions

All your questions answered about ordering and shipping

I made a mistake on my order, what do I do?

Please email [email protected] right away so we can see if we can correct the order. If your order has entered the shipping process (you will know this if you got an email confirmation from us with a tracking number) we will not be able to m

Do you ship to my country?

Please see our Shipping Policy by clicking HERE

How much does it cost to ship?

Orders shipping within the U.S. start at $6.95 Shipping & Handling then will increase by ABOUT $1.00/pair in your order. Shipping charges do NOT include import fees/taxes for international orders. NOTE: This is for standard domestic shipping. If you

I need my order sooner than the shipping options provide, what do I do?

Please email [email protected] with the time frame you are needing your socks. We will get a price quote for you from our fulfillment center to expedite your order to you. We will always work with you to get you what you need, if at all poss

My order came and there is something wrong, what do I do?

Email us at [email protected] so we can help! Customer satisfaction is one of our top priorities and you will hear back from us in 1-3 business days! Please do not worry, we will make sure you are satisfied with your order. Always let us kno

I have not received my order confirmation…what can I do?

If you submitted an order on our website there could be two reasons you have not received an email confirmation.

The Shocks I selected say they are Pre-Order, what does that mean?

As a small business, we are working very hard to keep up with the demand for our Apolla Socks. So every so often SKU may go out of stock and will be on backorder with an estimated shipping date. If your order was out of stock when you purchased it, y

Has my order shipped?

Orders placed before 9 am CST Monday-Friday will ship that same business day. Any orders placed after 9 am CST will ship the next business day.Once your order has shipped you will receive an email confirming the shipment with your tracking number.If

My package has not arrived, help!

Please first check your tracking number. If you have checked all of the above and still have not gotten your package, please go to your local post office with your tracking number. If they can not locate the package, please DO reach out to us so we c

Shipping International? Did you check if there is a distributor in your country for faster and less expensive shipping?

We ship to most countries via USPS, however, make sure to look if we have a retailer/stockist in your area/country. In several countries we have distributors that you can order and ship from their website. See our Retailers, Stockists, & Distributor

I shipped back my return/exchange, now what? How long until I get my exchange or refund?

For exchanges or returns done with our automated return system, the socks must return to the fulfillment center before we send the new pair or refund. For orders that were sent a label from a customer service representative for special cases, they ne

Can I order in multiples for my studio/company/team?

Absolutely! Please contact us if you want to order for your studio, company, team etc. We will be happy to customize a package for your group. Please email us at [email protected].

Can I combine discount codes with my Rewards?

No, any discount or reward that uses a code to enter in the promo box at checkout, CAN NOT be combined with another code or discount.

Free Shipping Code

We offer a one-time free-shipping code for standard domestic shipping when you sign up for our email and text messages. This is only valid for US addresses and one-time per customer. You must complete the sign-up for both in order to receive the free