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Apolla FAQ's and Help

Once you create an account you must first go to the email you signed up with and open the email we sent you to VERIFY your email. If you do not see it? Please check spam or junk and allow emails from <a href="mailto:info@apollaperformance.com">info@apollaperformance.com</a>If you still cannot see the email? Email us at <a href="mailto:info@apollaperformance.com">info@apollaperformance.com</a> and we will be happy to resend the email invite for you to verify, then go to our REWARDS page and login to redeem your points.&#xA0;Note: You must use the same email you purchased with to create your account to see all previous purchases, and continue to use that email to link future purchases.&#xA0;

Once you create an account you must first go to the email you signed up with and open the email we sent you to VERIFY your email. If you do not see it? Please check spam or junk and allow emails from info@apollaperformance.com. If you still cannot se

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Rewards & Loyalty Program

My socks feel tight and I have a hard time getting them on… any tips?

Am I able to wear my Shocks over my dance tights?

Is there a Shock that I can wear in my shoes?

Is there a Shock that I can have arch support and ankle stability AND be barefoot while dancing or yoga?

Is there a Shock style that can give me support for my knees or calves?

What is the fiber content of Apolla socks?

Is it a sock or a Shock?! What is the difference?

What are compression socks?

Why compression socks? What do they do different than other socks?

What Does mmHg mean? What is Apolla's mmHg?

What style is best for ankle support or ankle sprains??

How are these for diabetics?

Style & Shopping Help

Return/Exchange Policy

Apolla Exchange & Return Policy

What does "refreshable traction" mean?

Can I wear my Apolla Shocks® on any kind of flooring?

Can I use rosin with my Shocks?

Can the traction leave residue on my dance floor?

How do I decide between traction or non-traction?

What is the traction?

Do you have a traction refresher?

Where is the traction placed on the Shocks?

Why does the AMP style have traction on the heel but other styles do not?

My traction is slippery, help!

The E6000 Spray isn't working, help!

Can you use the traction refresher to add grip to the bottom of a NON traction Apolla sock?

Traction/Grip Questions

I made a mistake on my order, what do I do?

Do you ship to my country?

How much does it cost to ship?

I need my order sooner than the shipping options provide, what do I do?

My order came and there is something wrong, what do I do?

I have not received my order confirmation…what can I do?

The Shocks I selected say they are Pre-Order, what does that mean?

Has my order shipped?

My package has not arrived, help!

Shipping International? Did you check if there is a distributor in your country for faster and less expensive shipping?

I shipped back my return/exchange, now what? How long until I get my exchange or refund?

Can I order in multiples for my studio/company/team?

Can I combine discount codes with my Rewards?

Free Shipping Code

Order & Shipping Questions

How are the Shocks different from my regular socks or dance shoes?

Are Apolla Shocks sold as pairs?

What colors are available in the Shocks?

What is the difference between Nude-One, Nude-Two, and Nude-Three?

Why do I need the Apolla mesh bag?

Why compression for dancers?

Shoe vs. Shock?

I have feedback for Apolla, how do I contact you?

Are there any other colors? When are you adding more colors?

Does Apolla have retail locations?

How do I get points for referring people?

How can I earn Rewards points to get money off future purchases?

I see each style in different places on your website? What is the difference?

Can you dye Apolla socks?

I would love to gift someone I know a pair of Apolla socks? How do I do that?

How can I follow Apolla on social media?

Where are Apolla socks made?

Where do Apolla socks ship from?

I see a lot of information about dancers on your website but I’m not a dancer? Can I still wear Apolla socks?

I lost one of my socks…can I just buy one to replace it?

Do they help with Neuropathy?

Do they help with Plantar Fasciitis?

Do they help with swelling?

How Long Should you Wear Compression Socks?

Can these replace my dance shoes?

Will they make my foot weak? Foot Strength Information HERE!

Do they help with hypermobility or EDS?

Will this help the pain in the ball of my foot? Please tell me more about the padding?

General Questions About Apolla Socks

How does the Alpha Shock fit?

How does the Infinite (mid-calf) fit?

How does the Performance (crew profile) fit?

How does the AMP (no-show) fit?

How does the Joule (barefoot style) fit?

How does the K-Warmer (legwarmer) fit?

Fit By Style

What is my size?

If I am younger than 12 OR very petite for my age OR have a very narrow foot does that change my size for the Infinite, Performance or the Alpha Shock?

If I have a very wide foot, does that change my size?

Is my size the same in all styles of Apolla socks

How do you determine foot size?

Do you have Apolla socks for kids?

I have wide feet and/OR bunions. Do you have a style that will fit my feet?

Are there Male or Female Sock Sizes?

Sizing Questions

I can't get them on! Don't worry, we can help 😊

What does “anatomically correct” mean?

My Apolla socks feel very tight. Should I exchange for the next size up?

There is too much room in the toes on my pair of Shocks, why?

Is it normal for my Alphas to fit very snug on my toes and ball of the foot?

I am not happy with my Sock's fit, what can I do?

How do I best put on my Infinite and Performance Shocks?

How to Wear and Fit Questions for Apolla Socks

Apolla Socks Fit & Sizing

Can I wash my Apolla socks WITH grip?

Will my Shocks shrink when I wash them?

Can I wash my Shocks?

What are the care instructions for my Shocks?

There are strings on my Shocks, what should I do?

The bottom of my Shocks are pilling, is this normal?

How durable are the Shocks?

When should I replace my Shocks?

How can I prevent holes in my Shocks?

My Joule Shock has stretched out too much, what do I do?

Care Questions:

What products are In-Stock?

Do I have points even if I did not sign up on previous purchases?

I am having trouble logging into my accountUpdated a year ago