OUR APOLLA GUARANTEE. Apolla is proud to make high-quality, premium products that are 100% made in the USA and we strive to provide equally excellent customer service. In that spirit, we promise to do everything we can to help you get into your perfe

<div style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: medium; line-height: inherit; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; vertical-align: baseline; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: inherit; vertical-align: baseline; text-align: center;"><strong style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;">OUR APOLLA GUARANTEEApolla is proud to make high-quality, premium products that are 100% made in the USA and we strive to provide equally excellent customer service. In that spirit, we promise to do everything we can to help you get into your perfect fit and style of socks. BEFORE purchase, please reach out to us in one of the many available contact options <a href="https://www.apollaperformance.com/pages/contact-us" rel="noopener noreferrer" style="box-sizing: inherit; margin: 0px; padding: 0px 0px 1px; border-width: 0px 0px 1px; border-top-style: initial; border-right-style: initial; border-bottom-style: solid; border-left-style: initial; border-top-color: initial; border-right-color: initial; border-bottom-color: currentcolor; border-left-color: initial; border-image: initial; font: inherit; vertical-align: baseline; color: rgb(237, 137, 81); transition: color 100ms ease 0s, border-color 100ms ease 0s, opacity 100ms ease 0s; text-decoration: none;" target="_blank">(Click Here)&#xA0;</a> so we can guide you to your best fit before you place your order.However, if on the rare occasion Apolla Socks are not for you, we will first see how we can help get you in a style or size better for you with an exchange. However, if there is not a better option for you? You can send them back and we will issue a full refund for your original order. Our returns and exchanges are free! We just want to get you in a pair that you love! Before starting the return exchange process, please&#xA0;<a href="https://apolla-faqs-and-help.gorgias.help/en-US/i-cant-get-them-on-we-can-help-148077" rel="noopener noreferrer" target="_blank">read this article first which will most likely answer your questions. </a><strong style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;">HOW TO START A RETURN/EXCHANGE &amp; IMPORTANT INFORMATION:<ul style="box-sizing: inherit; margin: 1em 1em 1em 2em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit; vertical-align: baseline; list-style: none;"><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;"><strong style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;">You must email Apolla at info@apollaperformance.com to start the exchange or return process.<ul style="box-sizing: inherit; margin: 1em 1em 1em 2em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit; vertical-align: baseline; list-style: none;"><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;"><em style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: italic; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;">You will get a reply within 3 business days asking some questions to see if we can help with an exchange first, then you will be sent a link to our return portal to get a return label.&#xA0;</li></ul></li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">Refund offer is valid within 90 days of the delivery date.</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">Apolla will require the socks to be shipped back in order to process the refund.</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">Refund will only be applied once the socks have been received at our fulfillment center.</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">Apolla will first try help determine if a different style, fit, or size will meet satisfaction before rushing to a return for refund since we do believe there is an Apolla Shock for everyone.</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">We do provide you with a return shipping label free of charge via a link to download and PRINT.<ul style="box-sizing: inherit; margin: 1em 1em 1em 2em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit; vertical-align: baseline; list-style: none;"><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;"><em style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: italic; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;">We do NOT send paper labels to you, you are responsible for printing the labels. Free resource to print info here: <a href="https://querysprout.com/does-usps-print-labels/" rel="noopener noreferrer" style="box-sizing: inherit; margin: 0px; padding: 0px 0px 1px; border-width: 0px 0px 1px; border-top-style: initial; border-right-style: initial; border-bottom-style: solid; border-left-style: initial; border-top-color: initial; border-right-color: initial; border-bottom-color: currentcolor; border-left-color: initial; border-image: initial; font: inherit; vertical-align: baseline; color: rgb(237, 137, 81); transition: color 100ms ease 0s, border-color 100ms ease 0s, opacity 100ms ease 0s; text-decoration: none;" target="_blank">https://querysprout.com/does-usps-print-labels/</a></li></ul></li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">We will ship the exchange pair back free of charge.</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">You can use the original envelope.</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">We ask you to send back the socks with their original packaging or invoice so they can be properly identified.</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;">You can use the original bubble mailer we send to you and tape the return label we send you to print on top of the original to ship back.<ul style="box-sizing: inherit; margin: 1em 1em 1em 2em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit; vertical-align: baseline; list-style: none;"><li style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; list-style: outside disc;"><em style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: italic; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;">If you throw away the original shipping envelope, you will need to purchase another bubble mailer to ship the socks back to us. However, the label and cost of shipping will be covered by us.&#xA0;</li></ul></li></ul>Apolla will return any products due to manufacturing defects and exchange products due to any sizing issue. Items may be exchanged for an item of equal/lesser value. If a product is exchanged for a lesser value, we will refund the difference. If the product is exchanged for a higher value we will send you an invoice to pay the difference.All refunds (online or in-person) will be issued according to the method of payment used in the original purchase. Please allow&#xA0;7-15 business days of processing time once Socks have been received to see the refund show on your original form of payment.Apolla is not responsible for pairs bought at a retailer. Socks must have been purchased from Apolla directly for our Apolla Promise to be honored with the customer.For those items bought in person (convention/tradeshow), the customer has through the end of that weekend to return/exchange their product. Sales are final at the close of business for that weekend. The product must be unworn to be considered for return/exchange. Items purchased at the convention are available immediately and do not include shipping fees.<strong style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;"><span style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: inherit; vertical-align: baseline; text-decoration: underline;">Helpful TipsPlease see&#xA0;<a href="https://www.apollaperformance.com/pages/faqs-tips" rel="noopener noreferrer" style="box-sizing: inherit; margin: 0px; padding: 0px 0px 1px; border-width: 0px 0px 1px; border-top-style: initial; border-right-style: initial; border-bottom-style: solid; border-left-style: initial; border-top-color: initial; border-right-color: initial; border-bottom-color: currentcolor; border-left-color: initial; border-image: initial; font: inherit; vertical-align: baseline; color: rgb(237, 137, 81); transition: color 100ms ease 0s, border-color 100ms ease 0s, opacity 100ms ease 0s; text-decoration: none;" target="_blank">Apolla FAQ&apos;s &amp; Tips</a> page to get many questions on sizing, traction, style etc. answered or to contact Apolla directly. We recommend to try on Apolla Socks&#xAE; immediately upon receipt to check to size before you exercise or dance in them.We recommend you watch the <a href="https://www.apollaperformance.com/pages/how-to-wear" rel="noopener noreferrer" style="box-sizing: inherit; margin: 0px; padding: 0px 0px 1px; border-width: 0px 0px 1px; border-top-style: initial; border-right-style: initial; border-bottom-style: solid; border-left-style: initial; border-top-color: initial; border-right-color: initial; border-bottom-color: currentcolor; border-left-color: initial; border-image: initial; font: inherit; vertical-align: baseline; color: rgb(237, 137, 81); transition: color 100ms ease 0s, border-color 100ms ease 0s, opacity 100ms ease 0s; text-decoration: none;" target="_blank">How to Wear video</a> if you have a hard time putting them on the first time.We cannot return or exchange Shocks without knowing the proper size.For the Alphas and Joules, please make sure to keep the packaging with the proper pair so you can keep track of the size.Remember, these are compression garments so they are tight.See <a href="https://www.apollaperformance.com/pages/size-chart" rel="noopener noreferrer" style="box-sizing: inherit; margin: 0px; padding: 0px 0px 1px; border-width: 0px 0px 1px; border-top-style: initial; border-right-style: initial; border-bottom-style: solid; border-left-style: initial; border-top-color: initial; border-right-color: initial; border-bottom-color: currentcolor; border-left-color: initial; border-image: initial; font: inherit; vertical-align: baseline; color: rgb(237, 137, 81); transition: color 100ms ease 0s, border-color 100ms ease 0s, opacity 100ms ease 0s; text-decoration: none;" target="_blank">size chart</a> tips to make sure your Shocks are fitting correctly.<a href="https://www.apollaperformance.com/pages/contact-us" rel="noopener noreferrer" style="box-sizing: inherit; margin: 0px; padding: 0px 0px 1px; border-width: 0px 0px 1px; border-top-style: initial; border-right-style: initial; border-bottom-style: solid; border-left-style: initial; border-top-color: initial; border-right-color: initial; border-bottom-color: currentcolor; border-left-color: initial; border-image: initial; font: inherit; vertical-align: baseline; color: rgb(237, 137, 81); transition: color 100ms ease 0s, border-color 100ms ease 0s, opacity 100ms ease 0s; text-decoration: none;" target="_blank">Please contact us with any questions</a>...we guarantee satisfaction and we can&apos;t help if we don&apos;t hear from you! So please feel free to reach out and know we appreciate your communication so we can help you do what you love longer and stronger!</div>

Return/Exchange Policy

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Apolla FAQ's and Help

Apolla Exchange & Return Policy

My socks feel tight and I have a hard time getting them on… any tips?

Am I able to wear my Shocks over my dance tights?

Is there a Shock that I can wear in my shoes?

Is there a Shock that I can have arch support and ankle stability AND be barefoot while dancing or yoga?

Is there a Shock style that can give me support for my knees or calves?

What is the fiber content of Apolla socks?

Is it a sock or a Shock?! What is the difference?

What are compression socks?

Why compression socks? What do they do different than other socks?

What Does mmHg mean? What is Apolla's mmHg?

What style is best for ankle support or ankle sprains??

How are these for diabetics?

Style & Shopping Help

What does "refreshable traction" mean?

Can I wear my Apolla Shocks® on any kind of flooring?

Can I use rosin with my Shocks?

Can the traction leave residue on my dance floor?

How do I decide between traction or non-traction?

What is the traction?

Do you have a traction refresher?

Where is the traction placed on the Shocks?

Why does the AMP style have traction on the heel but other styles do not?

My traction is slippery, help!

The E6000 Spray isn't working, help!

Can you use the traction refresher to add grip to the bottom of a NON traction Apolla sock?

Traction/Grip Questions

I made a mistake on my order, what do I do?

Do you ship to my country?

How much does it cost to ship?

I need my order sooner than the shipping options provide, what do I do?

My order came and there is something wrong, what do I do?

I have not received my order confirmation…what can I do?

The Shocks I selected say they are Pre-Order, what does that mean?

Has my order shipped?

My package has not arrived, help!

Shipping International? Did you check if there is a distributor in your country for faster and less expensive shipping?

I shipped back my return/exchange, now what? How long until I get my exchange or refund?

Can I order in multiples for my studio/company/team?

Can I combine discount codes with my Rewards?

Free Shipping Code

Order & Shipping Questions

How are the Shocks different from my regular socks or dance shoes?

Are Apolla Shocks sold as pairs?

What colors are available in the Shocks?

What is the difference between Nude-One, Nude-Two, and Nude-Three?

Why do I need the Apolla mesh bag?

Why compression for dancers?

Shoe vs. Shock?

I have feedback for Apolla, how do I contact you?

Are there any other colors? When are you adding more colors?

Does Apolla have retail locations?

How do I get points for referring people?

How can I earn Rewards points to get money off future purchases?

I see each style in different places on your website? What is the difference?

Can you dye Apolla socks?

I would love to gift someone I know a pair of Apolla socks? How do I do that?

How can I follow Apolla on social media?

Where are Apolla socks made?

Where do Apolla socks ship from?

I see a lot of information about dancers on your website but I’m not a dancer? Can I still wear Apolla socks?

I lost one of my socks…can I just buy one to replace it?

Do they help with Neuropathy?

Do they help with Plantar Fasciitis?

Do they help with swelling?

How Long Should you Wear Compression Socks?

Can these replace my dance shoes?

Will they make my foot weak? Foot Strength Information HERE!

Do they help with hypermobility or EDS?

Will this help the pain in the ball of my foot? Please tell me more about the padding?

General Questions About Apolla Socks

How does the Alpha Shock fit?

How does the Infinite (mid-calf) fit?

How does the Performance (crew profile) fit?

How does the AMP (no-show) fit?

How does the Joule (barefoot style) fit?

How does the K-Warmer (legwarmer) fit?

Fit By Style

What is my size?

If I am younger than 12 OR very petite for my age OR have a very narrow foot does that change my size for the Infinite, Performance or the Alpha Shock?